Relationship Banker I
Employer: Cathay Bank

Location:1195 South Diamond Bar Blvd, Diamond Bar, California 91765

Posted Date: 12-28-2021

Description:

We are looking for the next generation of Relationship Bankers. We are willing to train candidates with exceptional communication and customer service skills. A successful Relationship Banker will be goal-driven and can thrive in a fast-paced environment. Relationship Bankers are the talent behind our retail branches success. Let us build on our future together!

ESSENTIAL FUNCTIONS

Operations:
1. Perform deposits and withdrawal transactions.
2. Reconcile and balance teller cash drawer.
3. Process outgoing wires.
4. Essential functions of Safe Deposit box (e.g. entry, opening, maintenance).
5. Assist customers with problem resolution.
6. Assist in ATM balancing.
7. Detect and report fraudulent or suspicious activities by completing BSA reporting as required, Currency Transactions Reports or Monetary Instrument Reports.

QUALIFICATIONS

  • College degree in business, accounting or finance preferred or related work experience.
  • 6-12 months of cash handling, customer service in a retail environment, or sales experience preferred. Banking experience is a plus.
  • Desire to learn the banking industry, help others, and work in a professional environment.
  • PC literate and typing proficient.
  • Previous experience with data entry, 10-key, banking software, and Microsoft Word, Excel, PowerPoint and Outlook a plus.
  • Detail-oriented and organized with good note taking and follow-up skills.
  • Good oral and written communication skills – can write clear messages, initiate conversations, and talk to customers about products and services.
  • Good listening and interpersonal skills – can listen without interrupting, seeks clarification, responds professionally, and keeps emotions under control in difficult situations.
  • Ability to work independently and as part of team.
  • Ability to give and receive feedback to improve skills and job knowledge.
  • Can maintain good attendance and arrive consistently at scheduled start time.
  • Bilingual English/Chinese (Mandarin or Cantonese) preferred.
  • Able and willing to commute as required for business needs.
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Cathay Bank is an equal opportunity employer. It is the Bank’s policy to provide equal employment opportunities to all qualified applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.