Call Center/Customer Service Representative (Part-time)
Location:151 Innovation Dr, Irvine CA, California 92617
Posted Date: 01-06-2022
Description:
SUMMARY:
Call Center Representative is responsible for providing excellent Customer Service in accordance with the mission and values of the company. Manages a high volume of inbound and outbound calls for both American Career College and West Coast University. Follows different communication Scripts based on call type. Performs data entry for all inbound inquiry calls (name, address, email, phone number, consents for texting and auto dial, etc.) and warm transfers the call to an Admissions team member based on program of interest and school brand. Receives some inbound calls for campus departments and follows scripts, processes. In some instances, Representative will pre-qualify and schedule appointments for the prospective student to visit the campus and meet with our Admissions team. Places outbound re-contact calls on a daily basis using an automated telephone dialer and updates prospective record with outcomes of call (call attempts, etc.). May perform other duties as assigned.
KNOWLEDGE/EXPERIENCE:
- Requires basic knowledge of standards and processes within a narrow scope of work.
- Minimum 2 years experience preferred
- May require vocational or technical education in addition to prior work experience.
- Customer Service experience
- A minimum of one to two years’ experience as a Call Center, Customer Service Representative, receptionist, or office related position.
- Experience with handling a high volume of telephone calls with courtesy, speed, and accuracy.
- Telephone Auto Dialing System experience preferred
EDUCATION:
High School Graduate or equivalent required.