Operations Associate
Location:888 Ridge Valley, Irvine CA, California 92618
Posted Date: 01-06-2022
Description:
A great experience starts with you!
Great Park Ice aims to provide a great experience for employees and guests alike! Join the team and become part of an industry-leading sports and entertainment organization.
Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!
Thanks for your interest in working on our team!
Summary of Position
The Operations Associate is responsible for performing the daily activities required to operate the Rink facility, including all aspects of customer service, cash handling, skate guard during public sessions.
Responsibilities
The Operations Associate will be assigned to one or more of the following skill areas:
Front Desk/Reception :
Communicate rink program information to Guests
Operate Point of Sale system in a skillful, expedient manner while efficiently and accurately performing daily cash handling activities
Coordinate locker room check-in and check-out procedures
Greet and assist Guests throughout the facility
Answer telephone in a cheerful, courteous and timely manner
Skate Counter :
Efficiently distribute skates and assist Guests in proper skate size selection
Manage customer flow including timeliness of service and line flow
Collect, inspect and properly store skates to correct location.
Sharpen/maintain rental skates for quality performance/presentation
Skate Guard :
Safeguard public sessions to assure exemplary Guest experience and safety by monitoring activity on rink surfaces and in other controlled areas
Monitor rink conditions; remove debris from rink surface
Must be able to skate for up to 2 hours or willing to learn to skate
Maintain encouraging and attentive demeanor throughout session
Monitor safety of skaters including proper usage of skates and other equipment
Scorekeeper:
Efficiently and accurately perform scorekeeping duties
Communicate effectively with referees in fast paced, dynamic environment
Party Host:
Set up and decorate party room prior to guest’s arrival
Set up appropriate facility signage
Maintain a positive and attentive demeanor throughout the party
Provide outstanding customer service throughout the event, ensuring that food is served on-time, assisting with skate size selection and timing of skate
All above areas are responsible for :
Providing excellent customer service by enthusiastically servicing Guests while performing a multitude of diverse tasks, being thorough, accurate and prompt when responding to Guest inquiries and when necessary directing the individual to the appropriate Associate
Demonstrating the initiative and commitment to communication and teamwork to assure optimal Guest Service
Adhering to First Aid and emergency guidelines and procedures
Being alert to and communicate safety/security problems to Shift Manager in a timely manner
Adhering to manufacturers specifications when using equipment or materials in order to assure no risk to self, fellow Associates or Guests
Maintaining The Rinks housekeeping standards for all areas of the Rink including; lobby, bleachers, restrooms, meeting spaces, locker rooms and offices
Assisting in annual maintenance projects
Periodically, efficiently performing clerical activities
Maintaining a professional and organized demeanor when dealing with both internal and external Guests
Providing services as required for special events, tournaments and competitions
Performing various tasks as necessitated by Guest Service or facility requirements
Adhering to all Rinks policies and procedures
Skills
Must be 18 years of age or older
Is a highly motivated self-starter who is service minded, enthusiastic and energetic
Demonstrates an understanding of The Rinks commitment to quality service, products and entertainment
Possesses strong interpersonal and communication skills
Consistently maintains a pleasant, professional and approachable style
Thrives in a fast paced, dynamic environment where required to deal with a variety of individuals and personalities
Able to work a flexible schedule consisting of varying days and hours (including weekends, holidays and nights)
Meet minimum reading, writing and mathematical requirements where necessary
Rink operations experience a plus
Knowledge, Skills and Experience
Education - Less Than High School
Certifications Required – NA.
Experience Required - 0-1 Year
Demands:
Activity Frequency
Lifting/Carrying 11-20 lbs. Rarely (Less than 1 hour per shift)
Pushing/Pulling 21-50 lbs. Rarely (Less than 1 hour per shift)
Driving Automatic Trans Never
Required as part of the position: No
Twisting/Turning Frequent (34%-66% of time
Reach over shoulder Frequent (34%-66% of time)
Reach over head Frequent (34%-66% of time)
Reach outward Frequent (34%-66% of time)
Climb Rarely (Less than 1 hour per shift)
Crawl Rarely (Less than 1 hour per shift)
Kneel Rarely (Less than 1 hour per shift)
Squat Rarely (Less than 1 hour per shift)
Sit Occasional (1%-33% of time)
Walk-Normal Surfaces Constant (Over 66% of time)
Walk-Uneven Surfaces Occasional (1%-33% of time)
Walk-Slippery Surfaces Frequent (34%-66% of time)
Stand Constant (Over 66% of time)
Bend Occasional (1%-33% of time)
Other
Keyboard/Ten Key Constant (Over 66% of time)
Fingering (Fine Dexterity) Occasional (1%-33% of time)
Handling (Grasping, Holding) Constant (Over 66% of time)
Repetitive Motion - Hands Occasional (1%-33% of time)
Repetitive Motion - Feet Occasional (1%-33% of time)
Environmental Conditions:
Activity Frequency
Electrical Hazards Rarely (Less than 1 hour per shift)
Cramped Quarters Rarely (Less than 1 hour per shift)
Dust/Smoke Rarely (Less than 1 hour per shift)
Fumes/Odors/Grease/Oil Rarely (Less than 1 hour per shift)
Hot/Cold Temperatures Constant (Over 66% of time)
Indoor Constant (Over 66% of time)
Outdoor (Inclement Weather) Rarely (Less than 1 hour per shift)
Sun Exposure Indirect
Noise Frequent (34%-66% of time)
Chemicals Occasional (1%-33% of time)
Vibration Rarely (Less than 1 hour per shift)
Unprotected Heights Never
Other Demands:
Activity Frequency
Problem Solving Frequent (34%-66% of time)
Analytical Ability Occasional (1%-33% of time)
Communication - Oral Constant (Over 66% of time)
Communication - Written Occasional (1%-33% of time)
Money Handling Constant (Over 66% of time)
Organization Occasional (1%-33% of time)
Interpersonal Skills Constant (Over 66% of time)
Calculating Constant (Over 66% of time)
Concentration Constant (Over 66% of time)
Creativity Occasional (1%-33% of time)