Program Office Associate
Location:888 Ridge Valley, Irvine CA, California 92618
Posted Date: 01-06-2022
Description:
A great experience starts with you!
Great Park Ice aims to provide a great experience for employees and guests alike! Join the team and become part of an industry-leading sports and entertainment organization.
Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!
Thanks for your interest in working on our team!
Summary of Position
This person is responsible for performing the daily activities required to maintain programs and documents supportive of facility. Associates are responsible for all guest related information pertaining to programs.
Responsibilities
Daily Requirements
Answer telephone in a cheerful, courteous and timely manner, and routing calls to appropriate Associates while adhering to phone etiquette policy.
File documents accordingly to meet optimum guest service and efficiency standards.
Adhere and comply with Program Office communication procedures and follow through with daily requirements. Such requirements include but not limited to; statistical game sheets or scoresheets, locker room schedules, data entry, updating and printing rosters and maintaining office supply inventory at appropriate levels.
Brochures, flyers and all program signage/documents are to be in good condition and fully stocked in all areas of the facility at all times.
Maintain physical and computerized files efficiently.
Properly enroll all guest-related transactions in POS systems, Pointstreak, and file any other necessary documents accordingly including USA Hockey memberships.
Assists in all Hockey, Skating and Management requests and projects as required by department management.
Other duties as assigned
Guest Service
Demonstrate a high degree of knowledge and skill in communicating rink program information to guests.
Operate ticketing, reservations & enrollment programs and systems with proficency.
Efficiently and accurately, perform daily cash handling activities.
Be thorough, accurate and prompt when responding to Guest inquires and direct the individual to the appropriate Associate when necessary.
Enthusiastically service Guests while performing a multitude of diverse tasks.
Demonstrate the initiative and commitment to communication and teamwork to assure optimal guest service.
Maintain a professional and organized demeanor when working with Guests and teammates.
Safety / Security
Adhere to first aid and emergency guidelines and procedures.
Uphold safety and security protocols as required.
Be alert and communicate safety / security problems to the Supervisor or Lead in a timely manner.
Adhere to manufacturer specifications when using equipment or materials in order to assure no risk to self, fellow Associates or Guests.
Facility Maintenance
Maintain Rinks housekeeping standards for all areas of the facility including; lobby, bleachers, restrooms, meeting spaces, locker rooms, and offices.
Assist in maintenance projects including periodic maintenance of facility equipment.
Set up and maintain facility signage and displays where applicable.
Provide services as required for special events, tournaments and competitions.
Perform various tasks as necessitated by Guest Service or facility requirements.
Adhere to all Rinks policies and procedures.
Other Duties as Assigned
Skills
Must be 18 years of age or older
High School diploma or equivalent preferred.
Flexible schedule with the ability to work nights, weekends and some holidays as required.
Meet minimum mathematical, reading and writing requirements where necessary.
Proficient in Word, Excel and basic computer applications.
Able to operate and maintain printers, copiers, and facsimile equipment.
Knowledge of Max Galaxy and Pointstreak systems preferred.
Prior reception or secretarial experience preferred.
Service minded, enthusiastic, energetic, highly motivated self-starter with a professional and approachable style.
Demonstrates an understanding of The Rinks commitment to quality service, products, and entertainment.
Possess strong interpersonal and communication skills.
Thrives in a fast paced, dynamic environment and able to deal with a variety of individuals and personalities.
Knowledge, Skills and Experience
Education - High School Diploma or Equivalent
Certifications Required – NA.
Experience Required - 0-1 Year
Demands:
Activity Frequency
Lifting/Carrying
11-20 lbs. Rarely (Less than 1 hour per shift)
Pushing/Pulling
21-50 lbs. Rarely (Less than 1 hour per shift)
Driving
Automatic Trans Never
Required as part of the position: No
Twisting/Turning
Reach over shoulder Occasional (1%-33% of time)
Reach over head Occasional (1%-33% of time)
Reach outward Frequent (34%-66% of time)
Climb Rarely (Less than 1 hour per shift)
Crawl Rarely (Less than 1 hour per shift)
Kneel Rarely (Less than 1 hour per shift)
Squat Rarely (Less than 1 hour per shift)
Sit Constant (Over 66% of time)
Walk-Normal Surfaces Frequent (34%-66% of time)
Walk-Uneven Surfaces Occasional (1%-33% of time)
Walk-Slippery Surfaces Occasional (1%-33% of time)
Stand Frequent (34%-66% of time)
Bend Occasional (1%-33% of time)
Other
Keyboard/Ten Key Constant (Over 66% of time)
Fingering (Fine Dexterity) Constant (Over 66% of time)
Handling (Grasping, Holding) Frequent (34%-66% of time)
Repetitive Motion - Hands Constant (Over 66% of time)
Repetitive Motion - Feet Rarely (Less than 1 hour per shift)
Environmental Conditions:
Activity Frequency
Electrical Hazards Rarely (Less than 1 hour per shift)
Cramped Quarters Rarely (Less than 1 hour per shift)
Dust/Smoke Rarely (Less than 1 hour per shift)
Fumes/Odors/Grease/Oil Rarely (Less than 1 hour per shift)
Hot/Cold Temperatures Frequent (34%-66% of time)
Indoor Constant (Over 66% of time)
Outdoor (Inclement Weather) Rarely (Less than 1 hour per shift)
Sun Exposure Never
Noise Occasional (1%-33% of time)
Chemicals Frequent (34%-66% of time)
Vibration Rarely (Less than 1 hour per shift)
Unprotected Heights Rarely (Less than 1 hour per shift)
Other Demands:
Activity Frequency
Problem Solving Constant (Over 66% of time)
Analytical Ability Constant (Over 66% of time)
Communication - Oral Constant (Over 66% of time)
Communication - Written Constant (Over 66% of time)
Money Handling Constant (Over 66% of time)
Organization Constant (Over 66% of time)
Interpersonal Skills Constant (Over 66% of time)
Calculating Constant (Over 66% of time)
Concentration Constant (Over 66% of time)
Creativity Frequent (34%-66% of time)