Customer Service
Employer: HansonEllis

Location:21143 Hawthorne Blvd # 304, Torrance CA, California 90503

Posted Date: 01-08-2022

Description:

WHAT AND HOW WE DO IT MATTERS

HansonEllis.com specializes in custom invitations, party favors and personalized gifts for weddings and corporate events. Since 1999, we continue to be innovative in creating new custom products and have been featured on Cable Television, NBC's Today Show, and Bride's Magazine. We offer a fun work environment and are looking for energetic and professional candidates to join our growing team.

The company is a technologically-sophisticated cutting edge online retailer. The successful applicant will join a highly-motivated, creative, entrepreneurial-minded team focused on expanding the current business. Someone who can rapidly think on their feet and capable of contributing to the productivity of the company as a whole.

We are seeking part-time and full-time. Please provide LinkedIn link profile and/or other web links (Facebook.com, Personal Website) to help us learn more about you.


Responsibilities include:

  • Answer customer calls in a courteous and professional manner
  • Responsible for product knowledge and services available, selling products as well as company policies
  • Provide answers to inquiries on order status, shipment, products and other questions that may arise in an efficient and timely manner via phone, email, and/or online chat support
  • Place and quote customer orders accurately
  • Document all responses in order management database
  • Contact customers on back orders, discontinued items, and service fees when necessary
  • Contact shipping carriers on customer issues
  • Seek new corporate clients
  • Maintain and support current clients

Experience & Education Requirements:

  • Excellent written and verbal communication skills
  • Minimum 2-4 years experience in telephone customer service and sales
  • Detailed-oriented, strong organization and prioritization skills.
  • Punctual, strong interpersonal skills and must be a team player
  • Proficient with Microsoft Office (Outlook, Word, Excel) and the Internet
  • Provide excellent customer service with a professional attitude
  • Ability to assume sole responsibility for tracking progress of special projects and to keep project manager updated on status
  • Comfortable working in a fast pace office environment with diverse types of people
  • Has a strong work ethic and sense of personal responsibility
  • Flexible and willing to take on additional roles in different departments
  • Advanced computer & technology proficiency
  • College Graduate

Please send cover letter and resume to [email protected] with Customer Service/Assistant in the subject line. If you qualify, we will contact you for an interview. HansonEllis is an equal opportunity employer. We encourage all qualified candidates to apply.