Team Member
Employer: Auntie Anne's

Location:865 Market St, San Francisco CA, California 94102

Posted Date: 01-09-2022

Description:

Primary Role:
Team members are responsible for delivering exceptional customer experience and quality products. A Team Member functions primarily as the main connection between Auntie Anne's and the customer.

Essential Functions:

General

  • Deliver the ultimate customer service experience and impressions of the Auntie Anne's brand
  • Able to clearly and concisely communicate product knowledge and information to all customers
  • Responsible for customer product and service standards
  • Foster an environment of team work
  • Maintain exceptional customer service metric scores
  • Communicates clearly, concisely and accurately in order to ensure effective shift operations.
  • Follow all company operations policies and procedures

Customer Service

  • Responsible for delivering an exceptional customer in store experience
  • Greet and thank every customer with a smile and eye contact
  • Recommend appropriate product to meet customer’s needs
  • Enhance customer experience through engagement and sampling

Operations

  • Execute quality store operations
  • Must be able to operate food preparation machinery
  • Stocking of all supplies
  • Respond to directions in an accurate and timely manner
  • Adhere to all Auntie Anne's food, safety and security guidelines while respecting Auntie Anne's property
  • Master station operations of the store.
  • Successfully complete the Auntie Anne's store and company policy trainings

Business Management

  • Provide a healthy consistent product
  • Consistently make and serve all Auntie Anne's products to specifications
  • Follows health, safety and sanitation guidelines for all products
  • Executes proper portion control with all ingredients
  • Must be able to operate cash register and handle cash transactions while adhering to Auntie Anne's cash handling policies

Requirements:

  • Must be 16 years of age
  • Computer skills including some Microsoft software and register skills
  • Must be able to lift 30-40 lbs regularly throughout shifts
  • Ability to stand, bend, reach and scoop through-out assigned shift