On-Call Retail Sales Associate, Warming Hut
Employer: Golden Gate National Parks Conservancy

Location:201, Fort Mason, San Francisco CA, California 94123

Posted Date: 01-09-2022

Description:

On-Call Retail Sales Associate, Warming Hut (Part-time)

Organization Description:

The Golden Gate National Parks Conservancy is the nonprofit partner of the National Park Service overseeing the Golden Gate National Recreation Area — 84,000 acres of national parkland spanning the San Francisco Bay Area, including Muir Woods, Ocean Beach, Crissy Field, and Alcatraz Island. The Parks Conservancy is a membership organization created to preserve the Golden Gate National Parks, enhance the experiences of park visitors, and build a community dedicated to conserving the parks for the future.

With our local and federal partners, the Parks Conservancy is committed to the work of supporting Bay Area national parks as places where we can further racial and social justice for our community and climate resilience for these protected lands.

Department Description:

Our interpretive centers welcome visitors from all over the world. They provide friendly and helpful visitor services and sell merchandise to commemorate our iconic parks.

Position Overview:

The Parks Conservancy seeks a professional, reliable, enthusiastic, and knowledgeable person to fill the position of On-Call, Part-time Sales Associate at the Warming Hut Park Store. This is a unique opportunity to work for a nonprofit organization supporting the Golden Gate National Parks. The Sales Associate will provide historical, trail, and park information about Crissy Field, the Presidio, Golden Gate Bridge, and Fort Point to visitors from all over the world. This will help encourage visitors to form a lasting connection to our magnificent National Parklands. Sales Associates also help visitors find and purchase interpretive and general merchandise (i.e., books, apparel, posters, magnets, etc.) as a member of our team to help the Conservancy meet its revenue goals.

All candidates must be willing to work an 8-hour shift, including weekends and holidays, between the hours of 8:30 AM – 5:30 PM, depending on the shift, season, and/or business needs.

Reports To: Retail Manager

Essential Functions and Responsibilities:

  • Provide friendly, welcoming, and attentive service to all visitors.
  • Complete all retail transactions quickly and accurately.
  • Provide information to visitors about the history and developments at Crissy Field.
  • Keep informed about Golden Gate National Parks, Presidio, and other partner sites.
  • Working within a cohesive team, assist with restocking the sales floor, and maintaining stockroom organization.
  • Clean and maintain commercial café appliances (i.e., refrigerators, coffee makers, hot chocolate machines, ice machine, sink, etc.) including replenishment of beverages on a regular basis.
  • Communicate quickly, accurately, and respectfully to appropriate parties when visitor and employee safety, park resources, facilities, and assets are at risk.
  • Maintain positive and respectful relationships with all partners including the National Park Service, Presidio Trust, and Parks Conservancy colleagues.

Interpretive Sales

  • Greet, welcome, and engage visitors to create an excellent sales and service-oriented experience for visitors.
  • Sell store merchandise to help achieve sales goals.
  • Share product knowledge of publications and park products to ensure visitors are informed about offerings.
  • Sell NPS park passes to visitors.
  • Complete all retail transactions quickly and accurately, observing required money-handling procedures as presented by your supervisors.
  • Assist with restocking sales floor, keeping displays well-stocked, clean, and organized.
  • Assist with counting, tagging, and back-stocking new merchandise.
  • Communication of issues, concerns, and ideas about inventory or displays to help improve program is encouraged.

Visitor Information and Orientation

  • Provide interpretive information to visitors about the history, nature, and events about Crissy Field, Presidio, Golden Gate Bridge, and San Franciso.
  • Provide current knowledge about trails and other park information to ensure visitors have an informed and safe visit.
  • Provide general information about the GGNRA park sites.
  • Provide information to visitors about the scope of the Parks Conservancy’s work, programs, volunteer opportunities, and other ways for engagement.
  • Provide directions to assist visitors travelling to other park sites.
  • Promote and sell memberships, explaining benefits and value of joining the Parks Conservancy.
  • Provide visitors with basic understanding of the Conservancy’s partnerships with the NPS and Presidio Trust, as requested or needed.

Safety and Security

  • Assist visitors and staff during emergencies to ensure safety is always the top priority.
  • Communicate quickly and accurately to appropriate parties regarding visitor and employee safety, park resources, facilities, and assets.
  • Create and maintain productive, positive, and respectful relationships with park partners and colleagues including the National Park Service, Presidio Trust, and Parks Conservancy.

Training

  • Point of Sales operation (POS) and cash handling.
  • Complete all required training to provide the best service for visitors including safety, park sites and information, and POS.
  • Participate in ongoing training on inventory, merchandising, and Conservancy programs and protocols.
  • Food handling certification

Health and Safety:

It is the policy of the Golden Gate National Parks Conservancy to create and maintain a safe and healthful workplace free from recognized hazards that may cause harm to employees, consistent with and in compliance with applicable state and federal laws. Employees will play an active role in creating a safe and healthy workplace and will comply with all applicable health and safety rules. The Conservancy is committed to the goal of implementing an effective health (physical/mental/emotional) and safety program and an injury prevention program.

Based on the current state of the COVID-19 pandemic, the Parks Conservancy requires all employees, interns and independent contractors be vaccinated and provide proof of such vaccination as a condition of employment or performing contract work with the organization.

Knowledge, Skills, and Abilities (KSAs):

  • Able to work effectively within a professional and cohesive team and organization.
  • Able to build effective working relationships with a variety of people, inclusive of different backgrounds, identities, ethnicities, genders, sexualities, ages, and viewpoints.
  • Passionate and committed to providing and delivering outstanding service to all visitors.
  • Enjoy working in a busy retail environment with high visitor engagement.
  • Clear and concise written and oral communications skills.
  • Excellent attendance (reliable, on time, and ready to work at start of shift).
  • Able to operate POS system and handle payment methods accurately and efficiently (cash, credit cards, etc.).
  • Able to operate and maintain commercial café equipment and replenish supplies.

Education and/or Experience:

  • High school diploma
  • Some retail sales and customer experience preferred.

Physical Requirements and Work Environments:

  • Standing most of the day, but also sitting, squatting, kneeling, or walking, depending on a wide range of duties.
  • Working on the sales floor, stockroom, and outdoors in the park.
  • Working around commercial beverage equipment dispensing hot beverages and water.
  • Walking around the site and outside environment in response to visitors’ concerns.
  • Learning how to navigate to and around the site, trails, overlooks, local neighborhood, other parks, and transportation options.
  • Lifting, carrying, or positioning objects weighing up to 50 pounds.
  • Wearing a uniform and adhering to professional appearance standards.

Pay Rate: $20/hour + based on relevant work experience; Benefits include Employee Assistance Program, Commuter Program, and employee discounts, etc.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The Golden Gate National Parks Conservancy is an Equal Opportunity Employer. Recruitment, placement, and promotions are conducted without regard to an individual's race, color, religion, sex, national origin, age, physical handicap, veteran status or sexual orientation, or any other classification protected by Federal, State, and local laws & ordinances. We will consider qualified candidates with criminal history in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All qualified applicants are encouraged to apply.

Job Type: Part-time