Front Desk
Location:752 Commercial St, San Jose CA, California 95112
Posted Date: 01-10-2022
Description:
Job Description
The Front Desk Representative will answer phone calls to cannabis-related questions while providing the “Lotus Way” customer service to each guest. They are responsible for assisting and interacting with guests across multiple platforms to answer all inquiries and assist with making an online profile. The Front Desk Representative will be the first point of contact to all customers.
The ideal candidate will be personable, reliable, responsible, and possess general knowledge of cannabis. We offer ongoing education along with full medical benefits, an amazing employee discount, and a career.
Duties and Responsibilities
- Customer experience
- Use of POS system
- Answering phone calls
- New/returning customer registration and documentation
- Clean and general upkeep of the Retail Facility
- Knowledge of relevant laws, company policy, and procedures
- Upkeep of online menus
- Stay current with product knowledge
Skills and Requirements
- Must be over the age 21+
- Must pass a background check
- Customer service experience
- Knowledge with Excel
- Ability to learn and adapt to different environments
- Must be available nights, weekends, and holidays.
Education and Experience
- Prior experience in Cannabis industry preferred but not required
- Retail sales: 4 years (Preferred)
- Restaurant Experience: 1 year (Preferred)
- Customer service: 2 years (Preferred)
Job Type :
- Part-Time
- $18 – $19.50 per hour
- Supplemental Pay – Tips
- On-site location
Benefits
- 401(k) and matching
- Dental insurance
- Health insurance
- Vision insurance
- Life Insurance
- Paid time off
- EAP